Our terms and conditions

 

 

ORDERING Most people chose to email matt@thebordeauxcellar.co.uk and I respond with an invoice for payments to be made, either by Bank Transfer ('BACS') or cheques (made payable to "The Bordeaux Cellar"). These are my preferred methods of payment for all sales, and  the only way you can buy 'In Bond' (IB) cases. However, additionally, for single and mixed bottle 'Duty Paid' orders, the 'TBC Shop' accepts Pay Pal payments which can be made with all credit/debit cards and other methods online. You don't need to have a PayPal account. All 'TBC Shop' prices include VAT and the stock is immediately accessible by me in London. The shop also has pictures of the DP bottles. I do not accept credit cards over the phone, though Pay Pal can process all card payments. If you require cases that are In Bond (IB), En Primeur (EP), or you require me to ship worldwide, please email me and I'll process your order correctly. I do ship to Hong Kong and Europe, but other countries are more complex to send wine to.

All wines are shipped in mailsafe double boxed cartons or Original Wooden Cases (OWC's)

CHARGES There is NO Minimum order. All UK mainland deliveries and are charged at £12+ VAT but free for orders over £400 (not inc VAT) Worldwide deliveries are quoted separately on each order, as are UK deliveries from wines held In Bond @ LCB. They will be delivered or transferred In Bond by LCB and charged at cost. Occasionally, I do drop off wine to local customers FOC (I'm now in Hastings Rye area). This does depend on a number of factors - mainly where I'm going that day - but it's worth asking as, if I can do it for you, it makes a nice saving!

AGE Absolutely NO wine will be provided to anyone under the age of 18.

RETURNS As any wine drinker will know, the occasional wine bottle will be flawed. In the unfortunate circumstance of this happening with of one of TBC bottles, I will need it to be returned before I can replace it or refund the money. Please be aware that as I don't keep huge stocks, brands can quickly sell out, making it sometimes impossible for me to replace like for like. However, I always try and be reasonable with these matters, even though I'm not able to be refunded myself from the Chateau or negociant. I can guarantee that all stocks owned by TBC have been well cellared since coming under my control. This is essential for me as I drink them too and use the stock for regular tastings etc!